SHIPPING & RETURNS
Shipping Policy
"The only surprise we want you to have is what's inside the box."
Zero Surprises. Zero Stress. ✈️
We’ve got the customs covered! We ship DDP (Delivery Duty Paid), so you never have to worry about additional fees at the border.
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✅ Price at checkout = Total price
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✅ No hidden duties
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✅ Smooth sailing to your doorstep
Processing times: Since all our products are handmade to order, and are often monogrammed with initials, processing times vary from 1 to 3 business days after receiving your order confirmation email.
Tracking information: Once we dispatch your order, you would receive another notification with the tracking details. All our shipments are shipped via SHIP GLOBAL that have excellent customer service, with complete tracking information from origin to destination.
International Shipping Transit times:
USA - 7 to 12 working days
UK - 5 to 8 working days
Canada - 7 to 15 working days
Germany - 7 to 12 working days
Rest Of Europe - 10 to 15 working days
Australia - 12 to 20 working days
While we carefully prepare all paperwork to avoid delays, shipping times may occasionally be affected by factors outside our control, such as weather, flight schedules, or customs clearance
Return & Exchange Policy
As a small manufacturer of leather goods, we strive to provide high-quality products. Our return and exchange policy is as follows:
Eligible Returns / Exchanges:
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Products with manufacturing defects
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Products with an incorrect SKU shipped
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Products that arrive damaged during shipping
To process your request, we kindly ask you to provide photos or videos of the item.
How to Contact Us:
Please reach out within 7 days of delivery.
Email us with your order number at:
Non-Eligible Returns:
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Change of mind
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Customs duties or import taxes, if applicable
Other Issues:
If you experience any other problems with your order, let us know and we will do our best to provide a fair solution.